Return Policy

Return window

Request a return within 30 days of delivery. Active Shade Club and Shade Studio members receive a 60-day window on eligible purchases made while membership was active. Notify us promptly if a parcel arrives damaged, incomplete or incorrect.

Return condition

Change-of-mind goods must be unused, clean, uncut and complete with ties, hooks, clamps, bases, instructions and protective packaging. Cut-to-size or used roll materials cannot be returned unless faulty. Testing sizing against the rail without fastening or cutting is acceptable if the item remains resalable.

How to start a return

1. Email support@procladdscott.shop with your order email, product, quantity, reason and photographs where relevant.
2. Wait for the return authorisation and destination instructions; do not send goods to the registered office without authorisation.
3. Pack roll materials without sharp folds and protect panels, clamps and hardware.
4. Use a trackable service and keep proof of dispatch.

Rolls, panels and large parcels

Long rolls, freestanding panels and terrace bundles may require a specific carrier or split return labels. We will confirm packaging and handover instructions. Unauthorised freight or collect-on-delivery parcels may be refused.

Faulty or damaged goods

Send photographs of the outer parcel, label, product and affected component. We may offer a replacement component, replacement set, repair where appropriate, price reduction or refund according to the fault and your legal rights. Do not continue using a product that may be unsafe.